Browse the Questions We Hear Most
We put this page together from the real questions that come through our support channel every week. If you're trying to figure out how to add funds via Nagad, why your Rocket withdrawal is pending, or how to get back into your account on a new phone, you're in the right place. Each answer below reflects how the platform actually works —
not a generic script. For deposit questions: open your bKash or Nagad app, send to the account number shown in your wallet screen, confirm with your PIN, and the balance updates on our end once the transfer clears. For account access on a new device, the OTP goes to your registered number. If something isn't covered here, our support team handles it
directly. Access and availability depend on local law and eligible regions in Bangladesh.
- bKash Deposits
- Nagad Transfers
- Rocket Payments
- Account OTP